In this section you’ll find answers to frequently asked questions.
Registration
Who can order in the Boellhoff eShop?
Only companies located in Austria can order in the Boellhoff eShop. There are no eShop accounts for consumers. Companies located in Germany or France may register onto the respective country eShop:
Customers from other countries, please send your inquiry or order via email to eshop_at@boellhoff.com.
How do I create an eShop account?
Click on the “log in” button on the top right and on “register now” then fill in the registration form. You define your log in information (email, password) during the registration process. Your account will usually be activated within 1 hour, after a quick check of your company information. After your account has been activated you’ll receive a confirmation email.
This does not apply for consumers and companies that are not located in Austria.
How long does the activation of my eShop account take?
Your account will usually be activated within 1 hour, after a quick check of your company information. After your eShop account has been activated you’ll receive a confirmation email.
This does not apply for consumers and companies that are not located in Austria.
My account
How does the log in work?
Your login information has been defined during the registration process in the registration form. The login information consists of a valid email address and a password. For the log in please click on “log in” on the top right and type in your log in information.
Why are prices not displayed?
In order to see prices you need an activated eShop customer account and must be logged in. If you don’t have log in information, please register onto the eShop. Prices will be displayed when your eShop account is activated and you are logged in.
Prices are not available if you have an eShop CAD account. If you wish to check prices in the eShop please send an email to eshop_at@boellhoff.com or call +43 7229 69169 12, we will expand your account accordingly.
I forgot my password.
Click on “log in” on the top right and then on “forgot password”. You can create a new password with your email address.
Where can I manage my customer information?
Your customer information can be managed in the section “my account”. Please log in and click on “my account”.
There different topics can be selected:
Change Password – Here you can define a new password. I order to do so you’ll need your current password.
Billing and shipping addresses – You can check your billing address here, but you cannot change it. If the billing address is not correct, please send an email with the correct information to eshop_at@boellhoff.com. We’ll adjust the address accordingly.
Further you can safe several alternative delivery addresses. These will be available as delivery address options for future eShop orders.
Order history – In this section you can view your past orders and order single order positions again.
My memory list – In this section you’ll find products that you have previously marked for your memory list.
How can I change the billing address?
The billing address cannot be changed in the eShop. If the billing address is not correct, please send an email with the correct information to eshop_at@boellhoff.com. We’ll adjust the address accordingly.
How can I change the delivery address?
In “my account” under “billing and shipping addresses” you can safe several alternative delivery addresses. These will be available as delivery address options for future eShop orders.
Alternatively you can enter an alternative delivery address during your eShop order.
Article search
How does the article search work?
Insert the search term into the search field in the header an click on the search icon (magnifying glass).
Possible search terms:
- Article number
- Article name
- Standards (DIN, ISO)
Common search items:
- Helicoil thread inserts
- Helicoil tapping tools
- Helicoil installation tools
- Helicoil repair kit
- Rivkle Blindnietmutter
- Rivkle blind rivet nut
- Rivkle setting tool
- Hexagon head screw
- Cylinder screws
- Ripp Lock
- Ejot
If there are too many search results you can use the filter above the search results in order to refine them (e.g. material, head shape, etc.).
As an alternative to the article search you can use the navigation in order to find articles.
If you have chosen the respective article variant, you can choose the correct dimension on the article detail page.
Does the search work with the Boellhoff article number?
Yes, this works, but only if the article number is correct and complete. If you type in the correct article number the search leads you directly to the respective article.
Orders
Where can I find information about my eShop orders?
Under “my account” you’ll find your eShop order history. In this section you can view your past orders and order single order positions again.
How can I check the availability of items?
The availability is displayed per article. Articles marked in green are on stock can be delivered within 1-3 days. Articles marked in orange are currently not on stock cannot be purchased in the eShop. We’ll gladly check delivery options and delivery times for you. Please write a message in the free text field at the end of your eShop order or contact us via email or phone.
How can I add our order reference to the eShop order?
During the eShop order process you have the possibility to type in your own order number in the field “Specify your customer order number”. It will be shown on all documents pertaining to this eShop order.
Which payment method does Boellhoff accept?
In our eShop you can make purchases on invoice. Other payment methods (e.g. Paypal, credit card, etc.) are not possible.
How long does the delivery take?
If the article is on stock (marked in green), the delivery time is usually 1-3 working days. If the article is not on stock (marked in orange), the article cannot be purchased in the eShop. We’ll gladly check delivery options and delivery times for you. Please write a message in the free text field at the end of your eShop order or contact us via email or phone.
How do I return items?
If you have a complaint about an item you have recently purchased, please send an email with all relevant information (order number, article number, reason for complaint) to eshop_at@boellhoff.com. We’ll take care of it and get back to you regarding the further proceeding.
CAD files
How can I download CAD files?
CAD files can only be downloaded if you have an active eShop account. If you don’t have an eShop account yet, please register for the CAD download.
You'll find the CAD files in the download area of the article page if you are logged in and have selected particular item dimensions. For most products in our eShop we provide CAD files in the formats .stp, .prt and .igs. You can download it by clicking on the respective file.
Please note that we can provide our CAD download service on eshop.boellhoff.at only to our registered Austrian customers. Companies located in Germany or France may register onto the respective country eShop:
Our customers from other countries can download our CAD files from our catalog on PartCommunity:
If there are no files in the download area of a product in our eShop, the files are not available.
Contact
Whom can I contact if I have questions?
If you have questions about the eShop registration, about orders or if you need further assistance, please send an email to eshop_at@boellhoff.com, use the contact form or give us a call. Under +43 7229 69169 12 the eShop team will be available.